About Us
At RefundPros we are passionate about supporting e-commerce businesses by finding every refund you're owed, and pursuing claims relentlessly. We want to see that money back where it belongs!
Based in Kelowna, British Columbia, and with almost 10 years of experience, we have honed our expertise and developed a deep understanding of the auditing industry. Our commitment to excellence drives us to continuously innovate and stay ahead of the curve, saving our customers time and resources.
Our Goals
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Our Story
![2014 img](/assets/images/gifs/2015v2.gif)
A business owner approached our founders with a problem. He was struggling to recover carrier refunds manually and needed an automated solution. After some discovery calls it became clear that most e-commerce businesses could benefit from a professional refund auditing service and “RefundPros” was conceived.
![2016 img](/assets/images/gifs/2016v2.gif)
RefundPros was born and within two years became the leading Canadian audit service for shipping carriers refunds. Not long after, RefundPros regeared its systems and internal team to audit the Amazon Marketplace too.
![2023 img](/assets/images/gifs/2023v2.gif)
Today, we are the go to, trusted provider of carrier and Amazon audit services for e-commerce businesses across North America and the only service provider to audit both shipping carrier and Amazon refunds in-house. A true one-stop shop that delivers more refunds from more sources than anyone else.
Our Team
We are proud of our dedicated team of professionals, who bring their expertise and passion to every project. We are a diverse group of individuals from many cultures, backgrounds, and beliefs, who support each other to create an awesome working environment that produces stunning results.
![team collage](/assets/images/team_collage.png)
Passion, Expertise, And Excellence - Meet A Few Members Of Our Team
![Peter Profile Picture](/assets/images/about-us-photos/peter-1.png)
Peter
Founder
“With the help of a great team, I focus on driving RefundPros through key
evolutions and expansions of our service to recover revenue from the major shipping
carriers and marketplaces like Amazon.”
“Outside of work I have a passion for outdoor pursuits and exploring the
world.”
![Vanessa Profile Picture](/assets/images/about-us-photos/vanessa-1.png)
Vanessa
Co-Founder & VP of Sales
“As a firm believer in the power of a motivated and happy team, I am proud of
the positive impact, value and results we bring to our customers.”
“I love our team's dedication to customer service and innovation, and how this
has driven our success.”
![Mariana Profile Picture](/assets/images/about-us-photos/mariana-1.png)
Mariana
Customer Success Specialist
“I find immense satisfaction in empowering customers with a deeper understanding of our services, and helping them connect with the true essence of our brand identity and values.”
![Richard Profile Picture](/assets/images/about-us-photos/richard-1.png)
Richard
Sales Manager
“I enjoy doing the heavy lifting for my clients (no pun intended) and allowing them the time to focus on the parts of their businesses that help them grow and flourish.”
![Sara Profile Picture](/assets/images/about-us-photos/sara-1.png)
Sara
Refund Specialist
“I strive to be like Elle Woods, passionate about working with companies to find what's rightfully theirs, and give them time back to continue to grow and thrive in the e-commerce space!”
![Mitch Profile Picture](/assets/images/about-us-photos/mitch-1.png)
Mitch
Refund Specialist
“I am passionate about finding an outlet to help people substantially, this is
the motivator for me.”
“I enjoy connecting people and businesses with solutions that will enable them
to grow and develop to the best of their abilities, while also enjoying as much golf
on the weekends as I can.”
![Daniel Profile Picture](/assets/images/about-us-photos/daniel-1.png)
Daniel
Software Development Manager
“As a project manager, I strive to improve the experiences of our users by crafting solutions that are intuitive, efficient, and tailored to their needs. Every milestone achieved and every user positively impacted drives me to excel further in my role.”
![Tasia Profile Picture](/assets/images/about-us-photos/Tasia-1.png)
Tasia
Claims Team Manager
“I love being able to help others, especially in practical ways.”
“Being in a place like RefundPros where I can do that for both my team members and our customers is very fulfilling.”
![Daran Profile Picture](/assets/images/about-us-photos/daran-1.png)
Daran
Marketplace Claims Lead
“I'm passionate about assisting businesses in reclaiming the funds they deserve, allowing them to cut costs and focus on driving growth and success.”
“Working in such a friendly and collaborative environment is an incredibly rewarding experience!”
![Merlin Profile Picture](/assets/images/about-us-photos/Merlin-1.png)
Merlin
Carrier Claims Lead
“It's a great pleasure to be able to assist all of our customers to get a quick resolution to their shipping claims, tailoring a solution to their unique needs.”
![Tahlia Profile Picture](/assets/images/about-us-photos/Tahlia-1.png)
Tahlia
Marketplace Claims Lead
“I take pride in helping our customers get back the funds that are rightfully theirs.”
“It is very rewarding to be a member of such a supportive team where we challenge one another to come up with the best possible solutions for our customers.”
![Elysse Profile Picture](/assets/images/about-us-photos/Elysse-1.png)
Elysse
Accounting
“I thrive on ensuring our customers understand the value of their refunds, fostering their satisfaction, and maintaining prompt invoice payments. It's immensely rewarding to contribute to our clients' happiness and the success of our company through clear communication and financial transparency.”
![Peter Profile Picture](/assets/images/about-us-photos/peter-1.png)
Peter
Founder
![Vanessa Profile Picture](/assets/images/about-us-photos/vanessa-1.png)
Vanessa
Co-Founder & VP of Sales
![Mariana Profile Picture](/assets/images/about-us-photos/mariana-1.png)
Mariana
Customer Success Specialist
![Richard Profile Picture](/assets/images/about-us-photos/richard-1.png)
Richard
Sales Manager
![Sara Profile Picture](/assets/images/about-us-photos/sara-1.png)
Sara
Refund Specialist
![Mitch Profile Picture](/assets/images/about-us-photos/mitch-1.png)
Mitch
Refund Specialist
![Daniel Profile Picture](/assets/images/about-us-photos/Daniel-1.png)
Daniel
Software Development Manager
![Tasia Profile Picture](/assets/images/about-us-photos/Tasia-1.png)
Tasia
Claims Team Manager
![Daran Profile Picture](/assets/images/about-us-photos/Daran-1.png)
Daran
Marketplace Claims Lead
![Merlin Profile Picture](/assets/images/about-us-photos/Merlin-1.png)
Merlin
Carrier Claims Lead
![Tahlia Profile Picture](/assets/images/about-us-photos/Tahlia-1.png)
Tahlia
Marketplace Claims Lead
![Elysse Profile Picture](/assets/images/about-us-photos/Elysse-1.png)
Elysse
Accounting
RefundPros is dog-friendly! To us, dogs aren't just pets, they're valued members of our team. Our furry workers bring joy, comfort, and a paw-sitive vibe to our workspace.
![Damon the Dog Profile Picture](/assets/images/about-us-photos/damon-1.png)
Damon
Chief Sniffer Officer
Known for his exceptional sense of smell, the CSO is in charge of inspecting lunches and sniffing out the tastiest treats.
![Darcy the Dog Profile Picture](/assets/images/about-us-photos/darcy-1.png)
Darcy
Security Pawlice Patrol
The enforcer of office rules has perfected the art of barking, and she ensures that everyone abides by the company policies and keeps the office in order.
![Dash the Dog Profile Picture](/assets/images/about-us-photos/dash-1.png)
Dash
Tail Wagging Therapist
With a wag of his tail and a keen sense of empathy, he is the go-to therapist for anyone needing a listening ear and a bit of canine wisdom.
![Nash the Dog Profile Picture](/assets/images/about-us-photos/nash-1.png)
Nash
Pawductivity Supervisor
He keeps an eye on sales productivity levels and has been known to win customers just by turning-up to the call.
![Molly the Dog Profile Picture](/assets/images/about-us-photos/Molly-1.png)
Molly
Pupperformance Analyst
During presentations, meetings and calls, Molly acts as a silent partner, sitting loyally by Sara's feet, providing moral support.
![Damon the Dog Profile Picture](/assets/images/about-us-photos/damon-1.png)
Damon
Chief Sniffer Officer
![Darcy the Dog Profile Picture](/assets/images/about-us-photos/darcy-1.png)
Darcy
Security Pawlice Patrol
![Dash the Dog Profile Picture](/assets/images/about-us-photos/dash-1.png)
Dash
Tail Wagging Therapist
![Nash the Dog Profile Picture](/assets/images/about-us-photos/nash-1.png)
Nash
Pawductivity Supervisor
![Molly the Dog Profile Picture](/assets/images/about-us-photos/molly-1.png)