SHIPPING CARRIER REFUNDS SIMPLIFIED

You can, but most businesses don’t have the time, data access, or systems to track every eligible shipment and pursue every claim. RefundPros automates the process and finds refunds you may never know existed — while you stay focused on running your business.

Yes. Even with a waiver of your late shipment guarantee, many refunds — like billing errors, misapplied fees, and service failures — are still eligible unless explicitly excluded in your contract. And we can often still claim refunds that are more than a day late.

Yes. All claims follow the carrier’s service guidelines and contractual rules, and our process is built to stay 100% compliant with carrier policies.

No. Refund claims are part of the carrier’s official policy and service guarantee. We file them professionally and within contract terms, so your relationships remain fully intact.

No. Refunds are always paid directly to your carrier account or applied to your invoice. Only after you’ve been credited do we invoice our fee.

Yes — as long as you have access to tracking data and billing visibility, we can audit and file claims on your behalf.

Most carriers don’t list them in your contract because they’re covered under the Service Guarantee terms in the carrier’s Service Guide rather than the negotiated rate agreement.

Yes. We audit and file claims for late deliveries, lost packages, delivery errors, and damaged shipments where the carrier is responsible.

Absolutely. All data is encrypted, securely stored, and only accessed by our in-house team — we never outsource or share your credentials.

Yes. Even relatively small shipment volumes can generate significant refund opportunities, and since our service is commission-based, you only pay when we recover money for you.

We recover refunds for late deliveries, incorrect surcharges, address correction errors, billed-but-not-shipped packages, duplicate charges, dimensional weight errors, and more depending on the carrier.

Yes — beyond getting money back, it improves logistics visibility, holds carriers accountable to service guarantees and significantly improves on-time shipping performance, and reduces future billing errors.