We help you recover 1P reimbursements for shipment shortages, Chargebacks, and Co-op charges
We help you recover 1P reimbursements for shipment shortages, Chargebacks, and Co-op charges
● Shipment shortages for Amazon 1P vendors are the largest claim type, and this occurs when the quantity of items shipped doesn’t match what Amazon receives.
● These shortages impact a vendor’s business by causing stockouts, lost sales and potential chargebacks.
● Chargeback fees for Amazon 1P vendors are penalties for failing to meet shipping, labelling, packaging or compliance requirements.
● These fees impact a vendor’s business by increasing costs, reducing profit margins and potentially damaging performance metrics.
● Incorrect co-op charges for Amazon 1P vendors occur when Amazon incorrectly applies fees for marketing or promotional activities.
● These charges impact a vendor’s business by increasing costs, reducing profit margins and potentially harming relationships with Amazon.
● As an Amazon 1P seller, you have the opportunity to review up to the past 5 years of transactions to claim reimbursements for errors made by Amazon.
● No Start-Up Fees or Hidden Costs
● 15% Commission On Reimbursements Recovered
● Rate Negotiable Based On Annual Sales
● No Contracts or Long Term Commitments
Our Amazon Vendor audit service helps brands recover revenue lost to shortages, invalid chargebacks, and incorrect Co-op deductions. We use automated data analysis combined with in-house auditing experts to uncover every eligible reimbursement opportunity.
Once access is securely granted to your Vendor Central account, our software scans purchase orders, invoices, shipment confirmations, remittance reports, and deduction codes. The system flags inconsistencies such as over-applied chargebacks, unvalidated Co-op fees, shortages Amazon deducted but actually received, and compliance fines that don’t match Amazon’s own guidelines. Every potential claim is manually verified by our team to ensure accuracy and policy compliance before being submitted through Amazon Vendor support.
Approved deductions are credited directly to your Vendor account through Amazon’s normal remittance cycle. We track every case, file disputes on your behalf, communicate with Amazon if supporting documentation is requested, and ensure reimbursements are issued in full. You maintain control of your Vendor account at all times — we simply recover revenue you’re already owed. With no upfront fees and a “paid when you get paid” model, the service is completely performance-based and risk-free.
Amazon Vendor deductions can quietly erode profit margins, and many of them are incorrect or over-applied. A vendor audit helps identify and recover these losses.
The most common recoverable issues include: shortages where Amazon claims fewer units were received than shipped, despite proof of delivery; chargebacks related to labeling, packaging, ASN compliance, or routings that were not actually violated; and Co-op charges applied incorrectly or beyond contractual agreements. These deductions often occur automatically and at scale, making them difficult for vendors to manually track.
RefundPros reviews every remittance statement, purchase order, and deduction code to validate whether Amazon followed its own policies. For shortages, we verify shipment documents and proof-of-carton accuracy. For chargebacks and Co-op deductions, we cross-check Vendor agreements, compliance rules, and historical data. If the deduction is invalid, we dispute it and recover the amount through Amazon’s reimbursement system. This ensures you’re not paying unnecessary penalties and helps recover money that would otherwise never return to your bottom line.
We combine automation and human expertise to deliver accurate and scalable vendor audits. After secure permission is granted, our software connects to Vendor Central via an API and pulls historical and ongoing financial data.
Our system categorizes deductions (shortages, chargebacks, Co-op fees) and compares them against shipment records, contracts, compliance documents, and known Amazon deduction errors. Each discrepancy is flagged and entered into our internal audit queue. Our in-house experts review each case to ensure it adheres to Amazon Vendor guidelines and has the required documentation before filing a dispute/claim with Amazon.
Once a case is submitted, our platform tracks its progress, responds to Amazon’s follow-ups, and confirms reimbursement once Amazon issues payment. There is no software to install, no extra reporting required, and no disruption to your operations. Our workflow ensures full accuracy, avoids conflicts with Amazon’s strict policies, prevents duplicate submissions, and gives you visibility into every recovered dollar.
Improper deductions and invalid fines can represent 2–5% or more of your total Amazon Vendor revenue — and most vendors never recover this money. A vendor audit directly impacts profitability without increasing sales.
By identifying invalid shortages, unnecessary chargebacks, and misapplied Co-op deductions, RefundPros helps vendors recover lost revenue that directly improves net margin. Because deductions often occur automatically and at scale, even small dollar amounts per shipment can add up to tens or hundreds of thousands over the year.
With RefundPros, recovered reimbursements go straight back into your Amazon remittance account. There is no upfront cost — only a success-based commission — and your team doesn’t need to manually manage disputes or track claims. For many vendors, ongoing audits become a built-in profit recovery system, improving EBITDA while preserving your partnership with Amazon. This is one of the most effective and low-effort ways to increase profitability on the Vendor side of Amazon.
