Join thousands of businesses that get Canada Post refunds with RefundPros
Canada Post offers refunds for late deliveries, service failures, and billing errors — but they are not automatically issued by Canada Post – each refund has to be identified, verified and submitted within a strict eligibility window in order to be recovered by the business
To qualify for a Canada Guaranteed Shipment Refund, a shipment must meet specific criteria outlined in Canada Post’s Delivery Guarantee and Commercial Terms. Refunds are available when a package arrives later than the guaranteed delivery window for services like Xpresspost™, Priority™, and Expedited Parcel™ (for commercial accounts). Additionally, billing errors such as incorrect surcharges, dimensional weight miscalculations, or duplicate charges must be reported manually. This makes refund recovery time-consuming and difficult without automated auditing or expert oversight.
RefundPros tracks every Canada Post shipment against delivery promises and invoice data. When we detect a service failure or billing error, we audit the shipment, confirm eligibility, and submit the claim on your behalf — ensuring your business receives every refund you’re owed without lifting a finger.
Claiming a Canada Post late shipment refund follows a specific process, and missing any step often results in the claim being denied.
Before requesting a refund ensure the package was sent using a service type that is currently eligible for On-Time Delivery Guarantees (check the Canada Post website for current status of service type eligibility and suspensions)
Use Canada Post’s tracking page to confirm the package was delivered later than the guaranteed time for its service type (the delivery standard time).
Review the tracking information for scan events that would make the shipment ineligible for an On-Time Delivery refund (e.g. they show the delay was outside Canada Post’s responsibility, or show final disposition that voids a postage-refund).
If the package is eligible for a postage refund (and you’re the sender) you can file a refund request online via the Support Ticket section of your Canada Post account.
The following information is required to request a refund: the tracking number of the package delivered late; sender’s name and address; main contact person’s name and contact information; receiver’s name, address, and contact information; description of the contents of the package. Proof of payment may be requested, but it’s not required to start processing your request.
Once the claim has been submitted, Canada Post will review your claim. You can visit the ticket for the specific claim to track its progress.
With RefundPros, this entire process is automated. We securely access your shipment and invoice data, detect eligible refunds, submit the claims, track approvals, and verify that credit has been issued to your account. You continue shipping as usual — we handle the rest.
Businesses choose RefundPros because we make Canada Post shipping refunds effortless, accurate, and profitable.
RefundPros has been claiming Canada Post refunds since 2016 and understands every exception, exclusion, and policy change in the Canada Post Service Guarantee. Unlike general logistics providers or software-only platforms, we combine automated shipment auditing with an in-house team that manually verifies each claim before it’s submitted. This prevents rejected claims and protects your relationship with Canada Post.
Refunds are credited directly to your Canada Post account or invoices — we only invoice you for a small percentage of the refund after you get paid. Our service is performance-based, meaning no upfront cost, no contracts, and no risk. Businesses work with RefundPros because we find refunds they didn’t know they were missing, improve shipping performance by holding carriers accountable, and help recover thousands of dollars in lost profit every year.
Many businesses unknowingly lose money because Canada Post does not automatically reimburse for late deliveries or billing inaccuracies.
Common refund opportunities include late shipment refunds on guaranteed services like Xpresspost™, Priority™, and Expedited Parcel™; shipments billed but not shipped; address correction fees that were incorrectly applied; dimensional weight overcharges; duplicate charges; fuel surcharge errors; and packages returned to sender without proper credit. Another overlooked area is refunds for items that Canada Post damaged or lost during transit — if declared value coverage was purchased or if the package meets policy criteria, your business may be eligible for compensation.
Without a parcel audit system in place, these refund opportunities are typically missed because they require constant tracking, data matching, and claim filing within tight deadlines. RefundPros automates this work for you and ensures the refund is credited to your account or invoice.
