Reduce Your Carrier Expenses AND Improve Your Carrier Performance!
A Canada Post shipping audit reviews your shipping activity to ensure you aren’t overpaying and that every eligible refund and billing error is identified and claimed.
During a shipping audit, every shipment sent through Canada Post — especially guaranteed services like Xpresspost™, Priority™, and Expedited Parcel™ — is analyzed to determine whether it was delivered on time. If a shipment arrives late, it may qualify for a full refund under Canada Post’s Delivery Guarantee, but Canada Post does not issue these refunds automatically. Most businesses are unaware of how many of their shipments qualify for a refund, why? because the shipment only has to arrive one day late and therefore the majority go unnoticed or unflagged by customers.
The Canada Post carrier audit also reviews invoices to uncover billing errors such as incorrect fuel surcharges, dimensional weight miscalculations, duplicate charges, packages billed but never shipped, and address correction fees applied in error. In addition, lost or damaged shipments may qualify for compensation if they meet Canada Post’s coverage criteria. Without a structured audit process, most businesses miss these refund opportunities because they require manual monitoring, documentation, and submission within strict timelines.
Refund opportunities are found during our shipping audit by comparing delivery performance and invoice details against Canada Post policies and service guarantees.
RefundPros securely monitors every one of your Canada Post shipments and cross-references delivery timestamps against guaranteed delivery windows. If a shipment arrives later than promised and is eligible for a refund, it’s flagged for a late shipment refund claim.
We also audit billing data to catch fuel surcharge errors, dimensional weight discrepancies, address correction mistakes, duplicate labels, and charges for packages that were never shipped.
Our team confirms eligibility, prepares required documentation, and submits claims directly through your Canada Post shipping account. Each claim is then tracked to ensure the refund is confirmed. This process allows you to recover refunds you’re entitled to without needing to manually track shipments, verify eligibility or file claims yourself.
Ongoing shipping audits help businesses save money, improve shipping performance, and ensure carriers are held accountable.
A regular audit ensures that every late shipment, billing error, or invalid charge is detected and claimed — not just occasionally, but every single time it happens. This creates consistent savings and protects your bottom line. It also improves carrier performance; when Canada Post sees that your business consistently claims refunds for late shipments, it encourages better delivery accuracy and service reliability.
Regular audits also provide better visibility into your shipping data, making it easier to negotiate contracts, reduce unnecessary surcharges, and forecast logistics costs more accurately.
Since RefundPros handles all auditing and claim submission, your team doesn’t have to spend time managing invoices, tracking shipments, or disputing charges — you recover more while doing less.
Choosing RefundPros means your Canada Post audits are handled professionally, accurately, and without disruption to your operations.
RefundPros has been recovering Canada Post refunds since 2016 and understands every policy, exception, and deadline within Canada Post’s system. We combine automated shipment analysis with in-house auditing experts to ensure every claim is accurate, compliant, and submitted on time.
Your refunds are paid directly to you by Canada Post — we never handle your money. We only invoice you after the refund is approved and applied, meaning no upfront fees, no contracts, and no risk.
Partnering with RefundPros gives your business a hands-off way to recover missed refunds, reduce shipping costs, and improve carrier accountability, all while keeping your shipping operations running smoothly.
