Seamlessly reclaim your lost funds and take full control of your profits

We help you recover 1P reimbursements for shipment shortages, Chargebacks, and Co-op charges

Amazon Vendor Auditing

1P Amazon brands lose up to 5% of annual revenue from shipment shortages, Co-Op disputes, and chargebacks. Tackling these challenges demands time-consuming manual work and navigating complex Amazon data. RefundPros utilizes advanced proprietary software and expert analysts to recover these funds, freeing up resources to accelerate your business growth.

Shipment Shortages

Stop Losing Money on Shipment Gaps

● Shipment shortages for Amazon 1P vendors are the largest claim type, and this occurs when the quantity of items shipped doesn’t match what Amazon receives.

● These shortages impact a vendor’s business by causing stockouts, lost sales, and potential chargebacks.

Chargeback Fees

Improve Profits, Cash Flow, and Reputation

● Chargeback fees for Amazon 1P vendors are penalties for failing to meet shipping, labelling, packaging, or compliance requirements.

● These fees impact a vendor’s business by increasing costs, reducing profit margins, and potentially damaging performance metrics.

Co-Op Charges

Small Details Can Make a Big Difference

● Incorrect co-op charges for Amazon 1P vendors occur when Amazon incorrectly applies fees for marketing or promotional activities.

● These charges impact a vendor’s business by increasing costs, reducing profit margins, and potentially harming relationships with Amazon.

● As an Amazon 1P seller, you have the opportunity to review up to the past 5 years of transactions to claim reimbursements for errors made by Amazon.

Performance-Based Service

Streamlined and Results-Driven Solution

● No Start-Up Fees or Hidden Costs

● 15% Commission On Reimbursements Recovered

● Rate Negotiable Based On Annual Sales

● No Contracts or Long Term Commitments

How do I know if I have a Vendor Account or a Seller account?

The Amazon Vendor program is an exclusive, invite-only opportunity. If you’re supplying products directly to Amazon rather than selling to end customers, you’re operating under a vendor agreement. However, if you’re selling directly to customers with Amazon handling order fulfillment, you’re likely using a Seller account.

Can I prevent shortages and chargebacks?

While you can’t completely eliminate shortages and chargebacks, you can definitely cut down on the headaches with better labelling and thorough documentation. You will also need to follow Amazon’s shipping and routing guidelines to the letter. From packaging standards to delivery timelines, compliance is key to avoiding shortages or penalty fees.

How far can you go back to recover shortage reimbursements?

A dispute for a shortage can only be done up to one year after the payment due date. However, a re-dispute (If the Vendor has already created a dispute and reopens the case with a different pathway) can go back five years.

How involved do I have to be in the reimbursement recovery process?

Once you set the permissions, we have everything we need to submit all three reimbursement types. The only involvement we would need from you is confirmation that you sent everything you promised to send in your ASNs.

Frequently Asked Questions

Client feedback

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